Frequently Asked Questions

Yes — our toy is designed for daily play using pet-safe materials. As with any cat toy, we recommend supervised play from time to time depending on your cat’s play style.

Yes, it includes natural catnip to encourage instinctive play, engagement, and curiosity.

Absolutely. It’s especially great for indoor cats because it helps reduce boredom and encourages natural hunting and chewing behavior.

Durability depends on how intensely your cat plays, but most customers enjoy repeated use over time. Stronger chewers may wear it faster than calmer cats.

Yes — it can be enjoyed by both kittens and adult cats, as long as play is appropriate for their age and size.

Orders are usually processed within 1–2 business days. Delivery times typically range from 5–10 business days depending on your location.

We ship to many countries worldwide. Shipping availability is shown at checkout based on your delivery address.

Yes — once your order has shipped, you’ll receive a confirmation email with your tracking information.

In some cases, items may ship separately depending on warehouse availability or package size. If this happens, the rest of your order is usually still on the way.

Contact us as soon as possible after placing your order. If your package hasn’t been processed yet, we’ll do our best to update the address in time.

We may be able to cancel your order if you contact us shortly after purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

If your order arrives damaged or there is an issue with your package, please contact our support team and we’ll help resolve it as quickly as possible.

Please check your spam or promotions folder first. If you still can’t find it, contact us and we’ll help confirm your order details.

You can reach us anytime through our contact page or by email, and our team will get back to you as soon as possible.

Some cats respond instantly, while others take a little longer. Try introducing the toy during active hours or gently engaging your cat with it during playtime.